Your answers may be found in our FAQ, or specifically on each products page.

Best practices include fully charging before first use with the included charger.

Our vape pens are compatible with all 510 threaded cartridges on the market, even just CBD. The Contour Max (formerly called the Contour 3) also works with some flat bottom magnetic cartridges.

If there is ever a lack of vapor, try a couple things:

1) Make sure the battery is fully charged.

2) Unscrew the cartridge and check for oil residue where it screws into the device. Use a cotton swab and some rubbing alcohol to wipe around the cartridge threading and where it connects to the device. Usually it just takes a little cleaning.

3) Remove the cartridge from the battery and inhale on the cartridge to ensure air is flowing through. If it's not inhaling easily - or at all - then you'll need to unclog the cartridge.

To do this, screw the cartridge back on the battery and while holding the button on the highest setting inhale through the mouthpiece. After you do this several times, the bottom of the cart should get warm, so take care. That should unclog the cartridge.

If it doesn't work, then you have a faulty cartridge (if brand new) or the cartridge has a burned out atomizer (usually on older/used carts but might be on new carts too).